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We have implemented extensive technical and organisational measures to protect your data from loss, manipulation and unauthorised access.
We are monitored and reviewed by the regulatory authorities in the jurisdictions where we have gaming licences. Security measures include, but are not limited to, digital and physical perimeter protection, asset management, access control and operational security controls.
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Live chat FAQ Contact us. General info Our mobile apps. By accessing and using the Website, you agree to be bound by these Terms and Conditions.
These Terms and Conditions apply to all gaming with us via any device, including downloadable applications on a mobile device.
It is important that you review these Terms and Conditions carefully. If you do not agree to be bound by these Terms and Conditions, please do not use the Website.
Dumarca will notify you of any significant updates to these Terms and Conditions before they come into effect, and the next time you log in to your account you will be required to accept the revised Terms and Conditions to continue playing on the Website.
If you do not agree to be bound by the updated Terms and Conditions, you should close your account and withdraw any available balance.
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You can easily identify whether these Terms and Conditions have changed by referring to the [version number and] date of the current Terms and Conditions stated at the top of this page.
Account opening and verification checks 2. You must be of legal age 18 years of age or older if required in the jurisdiction where you live to open and make use of an account with us.
You must also be of mental capacity to take responsibility for your own actions and to enter into an enforceable contract with us.
If we have reasonable grounds to believe that any account is being operated by anyone under the age of 18, the account will immediately be closed and all funds deposited will be returned to the minor less any winnings already paid out.
The availability of the Website in any particular jurisdiction does not constitute an offer or invitation by Dumarca to use the services offered by the Website.
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The list of jurisdictions is determined by the legality of online gambling in the relevant countries and may be changed by us from time to time. In addition, certain of our games may only be accessed and played in certain jurisdictions.
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Use of your account 3. Users holding two or more accounts for any reason should inform us without delay. If we identify any User with more than one account, we will close any duplicate account s and return any withdrawable funds.
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We are entitled to assume that all play on your account is from you. Should you notice any mistakes, you should immediately notify Dumarca so that it can be reviewed and rectified as necessary.
Dumarca will have no obligation to return fees deducted in this way as they are no longer considered to be customer funds once they have been deducted.
Fees on inactive accounts can bring your account balance to zero. The company shall also reserve the right to use the dormancy fees to fund responsible gaming endeavours.
Administrative fees shall only be refundable upon proof of a health impediment during such inactive period. In the event that we identify, or have reasonable grounds to believe, that a payment method does not belong to you, we reserve the right to close your account and void any winnings arising from the relevant deposit s.
In the case of deposits via credit and debit cards, you may be requested, in our reasonable discretion, to submit a copy of the front and back of the relevant credit card showing only the first six and last four digits on the front, and hiding the CVV2 number from the back.
In the event of insolvency, your funds are therefore protected. In circumstances where we reasonably believe that you are depositing money without any intention to enter into a gambling transaction, we may investigate your account in accordance with these Terms and Conditions.
All gambling transactions are entered into at your own discretion. Accordingly, you should not in any way treat Dumarca as a financial institution.
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If we request information on your source of funds, you must provide the information within 28 days. If you do not provide the requested information within the period given, we may restrict your account until the information has been provided and verified by us.
Dumarca may, acting reasonably, restrict or close any account where the response to such requests is not satisfactory. We may also pass on such information to any relevant authority if required to do so by applicable laws.
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